Start
New Customers
Please complete a contact form and specify the relevant service required under the description tab. Our team will respond to your enquiry within 24 hours.
Purchase
For existing PEC STS Prepaid Customers
that want to Buy Electricity
For existing PEC SMART Prepaid Customers
that want to Fund their Wallets
Support
National Call Centre
086 137 0101
– Our office hours are from 08h00 to 16h30,
Monday to Thursday and 8:00 to 16:00 on Fridays
Smart Meter Manual
FAQ's
Frequently Asked Questions
How do I pay my bill online?
– Download the PEC App
– EFT as per appointment letter
How do I report an outage or service interruption?
– National Call Centre: 086 137 0101
– Pretoria Emergency: 082 738 4693
– Cape Town Emergency: 082 453 7258
– KwaZulu-Natal Emergency: 083 652 0744
– Bloemfontein Emergency: 083 297 6028
How can I view my energy usage and billing history?
– Login to Client Portal
– Download the PEC App
Contact Us + Description of Enquiry
How do I update my contact information? (Update Details)
How do I start or stop service? (New Application or Vacating Premises)
How do I change my billing address or payment method? (Update Details)
How do I contact customer service for assistance?
– National Call Centre 086 137 0101