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Customer Corner

New Customers

Please complete a contact form and specify the relevant service required under the description tab. Our team will respond to your enquiry within 24 hours.
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For existing PEC STS Prepaid Customers that want to Buy Electricity

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For existing PEC SMART Prepaid Customers that want to Fund their Wallets

National Call Centre

086 137 0101

– Our office hours are from 08h00 to 16h30, Monday to Thursday and 8:00 to 16:00 on Fridays

Frequently Asked Questions

How do I pay my bill online?

– Download the PEC App
– EFT as per appointment letter

How do I report an outage or service interruption?

National Call Centre: 086 137 0101
– Pretoria Emergency: 082 738 4693
– Cape Town Emergency: 082 453 7258
– KwaZulu-Natal Emergency: 083 652 0744
– Bloemfontein Emergency: 083 297 6028

How can I view my energy usage and billing history?

– Login to Client Portal
– Download the PEC App

Contact Us + Description of Enquiry

How do I update my contact information? (Update Details)
How do I start or stop service? (New Application or Vacating Premises)
How do I change my billing address or payment method? (Update Details)

How do I contact customer service for assistance?

– National Call Centre 086 137 0101

Terms & Conditions Post-paid & Prepaid

Existing PEC Customers – Update your information here